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The translation of the text you are viewing has been generated by an automatic translation system without manual review of the translations. Therefore, the legal validity of the content of the text refers to the original text written entirely in Spanish, which can be found on our website in the Spanish language section under the legal text section
Privacy Policy
This legal text provides you with details on how we collect and process your personal data through the use of our website https://www.thepalmexperiencehotels.com, including any information you may provide to us through the site when making a reservation, signing up for our newsletter, or providing your data through the form provided for this purpose.
By providing us with the data, we inform you that our services are not possible for those individuals whom regulations prevent from giving consent. Therefore, when you submit the forms to us, you guarantee that you have the sufficient capacity to provide consent.
Next, we inform you about the data protection policy of The Palm Experience Hotels (You can see the list of companies in Annex I).
1. Data Controller.
Contact details of the Data Controller:
The Palm Experience Hotels (You can see the list of companies in Annex I). We have a Data Protection Officer whom you can contact at the email: dpo@thepalmexperiencehotels.com.
The Palm Experience Hotels is the data controller (hereinafter referred to as ‘we’ or ‘our’).
2. What data do we collect?
The General Data Protection Regulation defines personal data as any information relating to an identified or identifiable natural person; in other words, any information capable of identifying a person. This does not include anonymous or percentage data.
Personal data that may be collected directly from the data subject will be treated confidentially and will be incorporated into the corresponding processing activities owned by The Palm Experience Hotels.
On our website, we may process certain types of personal data, which may include:
- Identity data: name, surname, NIF.
- Personal circumstances data: curriculum vitae.
- Contact information: email and phone number.
- Financial data: credit/debit card number.
- Profile data: password.
- Marketing and communication data: preferences for receiving marketing communications from us and preferred communication method.
We do not collect any data related to special categories of personal data (revealing ethnic or racial origin, political opinions, religious or philosophical beliefs, trade union membership, or information about health, genetic or biometric data).
In the event that we are required by law or the terms of the contract between us to collect personal data, and you refuse to provide the necessary information, it may not be possible for us to proceed with the contract or provide the service, and we will communicate this to you in advance.
3. How do we collect your personal data?
The means we use to collect personal data are::
- Through the form on our website, via our contact email, by phone, or postal mail, when:
- You request information about our services.
- You contract the provision of our services.
- You submit your resume to work with us.
- You subscribe to any of our services or publications.
- You send us your comments.
To ensure the quality of our portal, we reserve the right to reject any registration request or to suspend or cancel a previously accepted registration if we believe it does not meet these requirements or any other law or regulation. If this occurs, we will attempt to explain the reasons for our decision, but we cannot commit to doing so in all cases.
- Through technology or automated interactions: on our site, we may automatically collect technical data about your device, browsing actions, and usage patterns. This data is collected through cookies or similar technologies. If you want more information, you can refer to our cookie policy (link to cookie policy).
- Through third parties:
- Google: Analytical data or search data. Outside the European Union.
4. Purpose and Legitimacy for the Use of Your Data.
The most common uses of your personal data are:
- To formalize a contract between The Palm Experience Hotels and you.
- When you provide your consent for the processing of your data.
- When we need them to comply with a legal or regulatory obligation.
- When it is necessary for our legitimate interest or that of a third party.
The User may revoke the consent given at any time by sending an email to dpo@thepalmexperiencehotels.com or by referring to the section on exercising rights later on.
Below, we provide a table where you can see how we will use your personal data, the legitimacy for its use, and the types of personal data we will process. We may process certain personal data for additional legal reasons, so if you need details about this, you can send an email to dpo@thepalmexperiencehotels.com.
|
Form |
Purpose |
Type of data |
Legitimacy for processing |
|
Contact |
The purpose is the management of contacts and information requests received via the web. |
|
Consent of the data subject (Art. 6.1.a GDPR) Pre-contractual measures (Art. 6.1.b GDPR) Processing is necessary for the purposes of the legitimate interests pursued by the data controller (Art. 6.1.f GDPR) |
|
Newsletter |
The purpose is the management of the data provided for sending information about our services and promotions. |
|
Consent of the data subject (Art. 6.1.a GDPR) Pre-contractual measures (Art. 6.1.b GDPR) Processing is necessary for the purposes of the legitimate interests pursued by the data controller (Art. 6.1.f GDPR) |
|
Work with us |
Staff selection and job placement. |
|
Treatment necessary for the performance of a contract to which the data subject is party or for the application at the data subject’s request of pre-contractual measures (Art. 6.1b GDPR) Treatment necessary for compliance with a legal obligation to which the data controller is subject (Art. 6.1.c GDPR). The Royal Legislative Decree 2/2015, of October 23, which approves the revised text of the Workers’ Statute Law. |
|
Access/ Register |
The purpose is the management of data to access or register. |
|
Consent of the data subject (Art. 6.1.a GDPR) Pre-contractual measures (Art. 6.1.b GDPR) Processing is necessary for the purposes of the legitimate interests pursued by the data controller (Art. 6.1.f GDPR) |
|
Reservations |
The purpose is the management of reservations. |
|
Consent of the data subject (Art. 6.1.a GDPR) Processing is necessary for compliance with a legal obligation to which the data controller is subject (Art. 6.1.c GDPR) Processing is necessary for the performance of a contract to which the data subject is party or for the application at the data subject’s request of pre-contractual measures (Art. 6.1b GDPR) Processing is necessary for the purposes of the legitimate interests pursued by the data controller (Art. 6.1.f GDPR) |
|
Check-in-online |
The purpose is the management of data for online check-in. |
|
Consent of the data subject (Art. 6.1.a GDPR) Pre-contractual measures (Art. 6.1.b GDPR) Processing is necessary for the purposes of the legitimate interests pursued by the data controller (Art. 6.1.f GDPR). |
Commercial communications: you will only receive communications if
- You requested information from us or made a purchase of a product or service.
- If you provided us with your data, accepting the relevant checkbox on our form.
- As long as you have not expressed your desire to stop receiving such communications.
We obtain your explicit consent before sending any communication and you may request at any time that we stop sending you communications by emailing dpo@thepalmexperiencehotels.com.
When you choose to stop receiving our communications, your personal data will continue to be stored as a result of the contract you entered into with us to comply with legal requirements.
Purpose: we will only use your data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason, notifying you in advance so that you are informed of the legal basis for its processing, and provided that the purpose is compatible with the original purpose
5. How long will we keep your data?
We will keep them for as long as necessary to fulfill the purpose for which they were collected and to determine any liabilities that may arise from that purpose and from the processing of the data. The provisions of the different regulations regarding the retention period will apply, as far as they are applicable to this treatment.
Data of email or form subscribers: From the moment the user subscribes until they unsubscribe.
6. Minors.
The Palm Experience Hotels we do not authorize individuals under the age of 14 to provide their personal data through the means provided on this website (completion of web forms for service requests, contact, or sending emails). Therefore, individuals providing personal data using these means formally affirm that they are over 14 years old, relieving The Palm Experience Hotels of any responsibility for non-compliance with this requirement.
If your child under the age limit has provided personal information to The Palm Experience Hotels, please contact us to request the exercise of their applicable rights.
In cases where the services offered by The Palm Experience Hotels are intended for children under 14 years of age, means will be provided to obtain authorization from the parents or legal guardians of the child.
7. Exercise of Data Protection Rights:
How to exercise these rights? Users can send a communication to the registered office of The Palm Experience Hotels or the email address dpo@thepalmexperiencehotels.com, including in both cases a photocopy of their DNI card or other similar identification document, to request the exercise of the following rights:
- Access to your personal data: you can ask The Palm Experience Hotels if we are using your personal data.
- Request for rectification: you can request the correction of your personal data if they are inaccurate, or exercise the right to be forgotten regarding them.
- Request for limitation of processing: in this case, your data will only be kept by The Palm Experience Hotels for the exercise or defense of claims.
- Objection to processing: The Palm Experience Hotels will cease processing the data as per your instructions, unless there are legitimate reasons or for the exercise or defense of possible claims, in which case they must continue to be processed.
- Data portability: if you wish to have your data processed by another entity, The Palm Experience Hotels will facilitate the portability of your data to the new data controller.
You may use the models made available by the Spanish Data Protection Agency to exercise your aforementioned rights: Here
To lodge a complaint with the DPO of the Spanish Data Protection Agency (AEPD): if you believe there is an issue with the way The Palm Experience Hotels , S.L is processing your data, you can address your complaints to the Data Protection Officer (DPO), who will mediate for the proper resolution of the conflict:
- Email DPO: dpo@thepalmexperiencehotels.com
If the conflict cannot be resolved, you can always contact the relevant supervisory authority, which in Spain is: Agencia Española de Protección de Datos.
We will ask you for specific information to help us confirm your identity and ensure your right to access your personal data (or exercise any of the rights mentioned above). This is a security measure to ensure that personal data is not disclosed to anyone who is not entitled to receive it.
We will handle all requests within the legally specified period of one month. However, it may take us more than a month if your request is particularly complex. In this case, we will notify you and keep you updated.
8. Data sharing: service provision.
It is possible that, in the performance of our work, we may need the assistance of third parties, who will only process the data to provide the contracted service, and with whom we have the corresponding measures to guarantee your rights:
- Service providers that provide system administration and information technology services.
- Professional advisors including lawyers, auditors, and insurers who provide banking, legal, insurance, and accounting consulting services.
All data processors to whom we transfer your data will respect the security of your personal data and process them in accordance withl RGPD.
We only allow such processors to process your data for specific purposes and in accordance with our instructions. However, in compliance with transparency, you may request a list of the companies that provide services to us. You can do this by emailing us at: dpo@thepalmexperiencehotels.com
9. Data Security.
We have implemented appropriate security measures to prevent your personal data from being lost accidentally, used or accessed without authorization, altered, or disclosed. Additionally, we limit access to your personal data to those
employees, contracted agents, and other third parties who have a legitimate business need to know such data. They will only process your personal data according to our instructions and will be subject to a duty of confidentiality.
We have implemented procedures to address any suspicion of a breach of your personal data, and we will notify you and the supervisory authority in case it occurs, as regulated in the GDPR in its articles 33 and 34, a security breach.
ANEXO I
- Spain Touristik Investments, S.L with Tax ID Number: B55543995 and address at: Avenida Del Mar, 7, 29630 Benalmádena Costa, Málaga. Company registered in the Commercial Registry of Tarragona, Volume 2620, Folio 192, Sheet T-42778, Entry 1.
- Inmobrava 2008, S.A (Hotel Palmasol) with Tax ID Number: FA61191995 and address at: Calle Terrer, 2, Salou 43840, Tarragona. Company registered in the Commercial Registry of Barcelona, Volume 29383, Folio 114, Sheet B-148840.
- Marganda XXI, S.L (Hotel Fenix Torremolinos) with Tax ID Number: B01410372 and address at: Calle Terrer, 2, Salou 43840, Tarragona. Company registered in the Commercial Registry of Tarragona, Volume 2622, Folio 117, Sheet T-42818.
- Protusa Proyectos Turísticos, S.L (Hotel Eurosalou & Spa and Hotel Cap Roig Nature) with Tax ID Number: B79129649 and address at: Calle Ciutat de Reus, 5, Salou 43840, Tarragona. Company registered in the Commercial Registry of Tarragona, Volume 1379, Folio 162, Sheet T-16506.
- Tecmona Empire, S.L (Hotel Roquetas Beach) with Tax ID Number: B67307231 and address at: Calle Terrer, 2, Salou 43840, Tarragona. Company registered in the Commercial Registry of Barcelona, Volume 46619, Folio 145, Sheet B-525658.
The translation of the text you are viewing has been generated by an automatic translation system without manual review of the translations. Therefore, the legal validity of the content of the text refers to the original text written entirely in Spanish, which can be found on our website in the Spanish language section under the legal text section